1. Virtual Helpdesk
  2. Knowledge Management
  3. Creating and Iterating KM Tools and Techniques

What is a peer assist?

A peer assist is a facilitated event in which peers with relevant experience share their knowledge and experience with a person or team requesting help on a specific problem or activity.

Peer assists allow people to learn from others’ experiences and apply the lessons learned to  a new task, allowing for more efficient and effective task completion. They enable knowledge transfer by helping people:

  • Support collective learning, cross-linkages, and networking
  • Stimulate new perspectives and new lines of inquiry
  • Increase willingness to learn from one another and establish an open culture of learning

Learn more about how to conduct a Peer Assist in the KM Tools and Techniques insert in the Building Better Programs Guide.