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Knowledge Management

Knowledge Management

A library of articles about knowledge management (KM) tools and techniques that will help you find, share, and use knowledge in your work.

Understanding the KM Basics

What is Knowledge Management?

How does KM support health programs?

What are the key steps to developing a KM intervention?

Assessing Knowledge Needs

What are different methods I can use to assess the information needs of my audience?

How can I assess and strengthen my organization’s KM capacity?

What kinds of questions should I ask when conducting an information needs assessment?

Designing a KM Strategy

How much should I budget for KM activities?

What should I include in a KM strategy?

Do you have a sample KM strategy?

What are some theories that are relevant for KM?

What steps should I take to design a KM strategy that meets the knowledge and information needs of a health program?

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Creating and Iterating KM Tools and Techniques

What kinds of skills should I look for in my KM team?

What should go into a job description for a KM officer?

How should I organize the resources on my organization’s intranet or website to help people find what they need?

What methods can I use to get feedback on my KM tools and techniques?

What is a community of practice and how can it be used to facilitate knowledge exchange?

What is a share fair and how can it be used to facilitate knowledge exchange?

What is a Net-Map or Net-Mapping?

What is a peer assist?

What is an after-action review?

What is a fail fair?

How can I adapt global health content to make it more meaningful to my specific audience?

What KM approaches can be applied to my health program?

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Disseminating, Monitoring, and Evaluating KM Interventions

I’ve created my KM tools and techniques. Now I need to promote and disseminate them. Do you have a sample promotion and dissemination plan?

How do you promote and disseminate a KM intervention?

What kinds of indicators should I use to monitor and evaluate my KM intervention?

How do you monitor a KM intervention?

How have others evaluated KM interventions?

What kinds of evaluation designs are appropriate for KM interventions?

What are some ways to evaluate training workshops (or any other type conference, meeting, or event)?

Do you have a template for a KM evaluation report?

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Frequently Used Resources

Where can I find the Building Better Programs guide?

Where can I find How to Hold a Successful Share Fair?

Where can I find K4Health's content adaptation guide?

What are the key resources for developing a KM strategy to improve global health programs?

Where can I find K4Health's guide on conducting health information needs assessments?

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