1. Virtual Helpdesk
  2. Knowledge Management
  3. Creating and Iterating KM Tools and Techniques

How should I organize the resources on my organization’s intranet or website to help people find what they need?

Using a practice called information architecture.

Information architecture (IA) is a practice of deciding how to organize, structure, and label content for a website, application, or other project to support usability and findability of the information it contains. It is the foundation or blueprint for good web design and user experience. Initiating the IA process is the first thing you should do when designing a website.

Learn more about IA.

Download an exercise that will help you organize resources.