Once you have drafted your KM tool or technique, you should take some time to test it with small group of users or gather feedback from a few stakeholders, refine it based on the feedback, and then retest and review again.
Iterative design recognizes that it is virtually impossible to design a product with no problems from the start.
There are various ways to get feedback on your KM tools and techniques including:
- Card sorting (participants organize topics into categories that make sense to them)
- Focus groups (participants discuss their experiences and perspectives with a moderator)
- Heuristic evaluation (usability experts review how well an interface performs against established usability guidelines)
- In-depth interviews (individuals with knowledge or expertise in a topic of interest provide in-depth information about needs, priorities, and preferences)
- Surveys (participants complete a structured questionnaire about their information needs and experiences)
- Usability testing (representative users complete typical tasks on an interface while a facilitator watches and listens)